Services

Innovative Customer Support and Sales Solutions for Growth…

At 69 Global, we combine cutting-edge technology with exceptional talent to propel your business toward scalable success. As a cloud-based company, we offer comprehensive solutions designed to transform customer interactions and drive sales. Here’s a closer look at our key services:

Customer Service: We provide multi-channel customer support to ensure prompt, knowledgeable assistance, enhancing customer satisfaction and loyalty. Our virtual customer service team is dedicated to delivering exceptional experiences that strengthen your customer relationships.

Sales: Our virtual sales team specialises in lead generation and sales conversion, expanding your customer base and boosting revenue through targeted strategies and personalised sales tactics. We utilise on-brand sales approaches, including cross-selling and up-selling, to maximise your sales potential.

Technical Support: We offer expert technical support to medium-sized businesses in the energy, technology, and financial services sectors. Our team is trained to handle a wide range of technical issues, ensuring minimal disruption and maximum efficiency for your business operations.

Quality & Performance Assurance

At 69 Global, we are committed to delivering exceptional results. Our robust quality assurance processes ensure that our agents consistently meet high performance standards. We provide analytics and regular performance reports to keep you informed about the impact of our services. Making us a reliable extension of your team, dedicated to driving your business growth and success.

Our quality assurance measures include:

-Real-Time Feedback and Detailed Reporting: Ensuring continuous improvement and high-quality customer interactions.

-Ongoing Training: Empowering our agents to deliver consistent, top-notch service that aligns with your business goals.

Customised Solutions

We understand that every business is unique, which is why we offer tailored solutions to meet your specific needs. Whether you operate in the energy or technology sector, our services are designed to integrate seamlessly with your existing systems.Our adaptable service packages ensure that you only pay for what you need, providing a cost-effective way to enhance your customer support and sales operations.

Our approach to customisation includes:

-Personalised Service Packages: Crafted to cater to your unique business requirements, financial considerations, and strategic goals.

-Flexible Pricing Models: Options that suit your budget and preferences, allowing you to maximise value while receiving top-notch services.

Why Partner with 69 Global?

Successful African American man in headset, office employee or call center worker sitting in a modern office and talking on video call with client, smile

Choosing 69 Global means choosing a partner dedicated to your business’s growth and success. Here’s why you should work with us:

Expertise and Innovation: We leverage our industry expertise and innovative solutions to provide exceptional customer experiences and drive sales growth.
Seamless Integration: Our services integrate smoothly with your existing systems, ensuring a hassle-free transition and continuous operational efficiency.
Scalable Solutions: Our services are designed to grow with your business, providing the flexibility to adapt to increasing demands and evolving market conditions.
Commitment to Excellence: We maintain high standards through rigorous quality assurance and performance monitoring, ensuring your customers receive the best possible service.

Partner with 69 Global and transform your business operations with our expert virtual customer support, sales, and technical support services. Contact us today to learn more and start your journey toward scalable success.

Frequently Asked Questions (FAQ’s)

What is your Recruitment and Training process?

Our onboarding approach includes rigorous job profiling, interview, assessment, screening, training, and performance management processes, to ensure we deploy only the best agents into our BPO operations. By equipping and empowering our agents with the right training, we enable them to understand our client landscape so they can deliver exceptional service with empathy and cultural alignment.

What Technology does 69 Global use?

At 69 Global, technology plays a vital role in our virtual contact centre operations. Our advanced technological solutions enable seamless communication between our customers and agents, ensuring efficient call management, personalised customer interactions, and multi-channel support. With the help of AI-powered chatbots like Chat AI GPT, we strive to enhance customer service and streamline operations for a superior experience.

What Engagement Channels does 69 Global support?

We place a strong emphasis on multichannel support to improve communication and assistance across a range of platforms. This allows us to provide help and engage with users through channels like email, phone, social media, and live chat. By offering this flexibility in communication, we ensure accessibility for users on different platforms, ultimately boosting overall customer satisfaction.

How do you retain your agents to ensure quality and continuous service delivery?

By cultivating a positive work environment, providing avenues for professional growth, offering competitive compensation and benefits, and fostering a culture of collaboration and support, we prioritise the satisfaction and retention of our agents. Through investment in training and development initiatives, recognition of achievements, and active solicitation of feedback, we aim to create a workplace where agents feel valued and motivated. By focusing on agent retention, 69 Global not only enhances productivity and customer satisfaction but also ensures long-term prosperity for our business partners.

What measure do you take to promote privacy and security of client information & systems?

With a strong commitment to protecting sensitive information, we implement cutting-edge security measures to prevent unauthorised access, data breaches, and cyber threats. Our comprehensive approach to online security includes encryption protocols, secure payment gateways, regular security audits, and proactive monitoring to detect and mitigate potential risks. By partnering with 69 Global, you can trust that your online transactions and interactions are protected by industry-leading security practices, giving you peace of mind in an increasingly digital world.

What processes do you have in place to boost staff performance and enable them to achieve KPI’s?

Our tailored performance management solutions empower businesses to optimise employee performance, enhance productivity, and achieve strategic objectives. Through a combination of goal setting, regular feedback, performance evaluations, and development planning, we help companies cultivate a high-performance culture that fosters employee growth and engagement. With our performance management expertise, we are able to effectively align individual goals with organisational objectives, identify areas for improvement, and recognise and reward top performers.

Would you like partner with us?

If you’re looking for a customised, outsourced BPO solution that gives you a competitive edge, we would welcome the opportunity to set up a time to discuss your requirements and discuss how we can bring the benefits of outsourced BPO solutions that drive growth, profitability and efficiency. Schedule your free 30minute consult below.

Services

Innovative Customer Support and Sales Solutions for Growth…

Quality & Performance Assurance ​

Customised Solutions​​

Why Partner with 69 Global?

Frequently Asked Questions (FAQ’s)

Would you like partner with us?​

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Quality & Performance Assurance

Customised Solutions

Would you like partner with us?