About Us
Welcome to 69 Global…
At 69 Global, we are more than just a business—we are a family. As a family-run enterprise, we are driven by a shared commitment to empowering both our clients and agents to reach new heights of success.
Who Are We
69 Global, is a virtual Contact Centre business—we are a mission-driven team dedicated to making a positive impact. We are determined to help our clients and agents achieve their full potential and generate sustainable income streams.
But our dedication doesn’t stop there. We believe in investing in the next generation of talent, which is why we are proud to work with students and recent graduates, offering them flexible income-earning opportunities that fit around their schedules.
Our commitment to impact sourcing ensures that every role contributes to positive social and environmental change; making a difference in the world while earning a living. Like our pages and follow us as we strive to create a brighter future for generations to come.
Our Mission
Our mission is clear: to be the leading provider of virtual contact centre solutions, with a priority on impact sourcing. We want to ensure that every interaction not only meets our clients needs, but also creates opportunities for socio-economic advancement for our team.
By harnessing the power of impact sourcing, we aim to make a positive difference in the lives of individuals and communities, while delivering exceptional service and value to our clients.
With a commitment to innovation, excellence, and social responsibility, we are shaping the future of customer service delivery and driving meaningful change in the world. Join us on this journey as we redefine the standard for contact centre solutions and make a lasting impact on both business and society.
How we work with our clients…
Discovery
We initiate our partnership with a thorough assessment of your business objectives, challenges, and existing processes. This step ensures that our solutions are strategically aligned with your goals. A brainstorming session with sales and support experts.
Analysis
We conduct a detailed analysis and identify key areas for improvement in your sales and support functions. Our goal is to pinpoint inefficiencies and opportunities for optimisation that will drive tangible results for your business.
Solutions Design
Drawing upon our expertise and industry insights, we craft customized solutions tailored to address your specific requirements. These solutions are designed to enhance sales performance, improve customer satisfaction, and drive revenue growth
Develop
We value your input and collaboration throughout the process. Our strategy sessions are interactive forums where we discuss proposed solutions, gather feedback, and refine our approach to ensure alignment with your vision.
Implement
We meticulously implement aligned solutions & seamlessly integrate them into your operations . Our goal is to ensure a smooth transition that minimises disruption and maximises efficiency, allowing your business to thrive without missing a beat.
On-going support & reporting
Our commitment to your success goes beyond implementation. We provide ongoing support & continuous optimisation. Additionally, we offer detailed reporting and analytics to track performance metrics and provide valuable insights to support operations.
Why Choose Us?
At 69 Global we are determined to be the leading provider of virtual Contact Centre support. We are dedicated to fostering equality and social inclusion through our focus on impact sourcing.
We recruit the best talent in the Southern African region. Our team is young, eager to learn, demonstrates high empathy levels and has a strong understanding of technology. They possess an exceptional command of English with a neutral accent.
Service delivery costs are around 50% lower than in markets such as the UK and Australia.
We offer 24/7 support. Due to our agents being located in different time zones, we have the flexibility to cater to different markets.
The ICT Industry in Southern Africa is one of the fastest-growing sectors and offers strong potential for global companies to leverage.
At 69 Global, you’re not just partnering with a company,—you are joining a movement toward greater social impact. Our commitment to Impact Sourcing means that by choosing us, you are tapping into a talent pool that is known for its stability and dedication. Our team is committed to delivering exceptional results for our clients consistently. Join the community of forward-thinking companies making a difference and experiencing the benefits of socially responsible business with 69 Global.
Would you like to partner with us?
Call us today or schedule a FREE 30-minute, no-obligation consultation call to see how we can best serve your business.