Top-tier Customer Services and Sales Support


Elevate Your Customer Experience


Drive Your Business’s Potential with 69 Global…


Are you struggling to find, train, and retain top-performing agents for your business?

Is staying ahead of rapidly evolving technology trends proving to be a challenge?

Do long call waiting times and decreasing customer satisfaction levels keep you up at night?

Are you worried about the rising labor costs impacting your operational expenses?

At 69 Global, we understand the challenges that businesses like yours face in today’s competitive landscape. That is why we provide comprehensive solutions tailored to your specific needs. As a virtual Contact Centre specialising in Customer Services and Sales support, our goal is to help you streamline and improve your business operations.

We offer a range of tailored solutions designed to elevate your customer experience and drive business success. From addressing staffing challenges to embracing cutting-edge technology, we have got you covered. By entrusting us with your sales and customer service functions, you can save valuable time and resources, allowing you to focus on core business functions and strategic initiatives. Explore our offerings below to discover how we can help you achieve your business goals and be your BPO partner:

Our Solutions

Remote Sales Support

–Lead Generation: Generate qualified leads and expand your customer base with targeted sales strategies and lead nurturing techniques.
–Sales Conversion: Convert leads into loyal customers through personalised sales and persuasive tactics (incl. Cross & Up-Selling).

Customer Service Outsourcing

-Inbound Customer Support: Exceptional customer service and omni-channel support including phone, email, & live chat on digital platforms.
-Order Management: Streamline order processing and fulfilment to deliver a seamless buying experience for your customers.

Virtual Receptionist Services

-Professional Call Handling: Nurture your clients with professional call handling. Our service includes message taking & forwarding.
-Appointment Scheduling: Efficiently manage your schedule and appointments with our dedicated receptionist support.

Quality Assurance and Performance Monitoring​

–Quality Monitoring: Ensure consistently high-quality customer interactions through rigorous monitoring and evaluation.
-Training and Coaching: Improve the skills and performance of your sales and customer service teams through customised training programs and coaching sessions.

Customised Solutions​

-Tailored Packages: Create a bespoke service package tailored to your specific business needs, budget, and objectives.
-Flexible Pricing: Choose from a variety of pricing models to find the most cost-effective solution for your business, whether it’s per-hour rates, per-transaction fees, or monthly retainer packages.

Technical Support​​​

– IT Support: Resolve technical issues promptly and efficiently, ensuring minimal downtime and maximum customer satisfaction.
-Performance Analysis: Identify areas for improvement and optimise your sales and customer service strategies based on actionable insights and data analysis.

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Customers​ we Serve

At 69 Global, we are dedicated to serving medium-sized businesses (SMEs), we offer expertise and tailored solutions that directly address the unique challenges and opportunities specific to SMEs. Our focused approach allows us to stay at the forefront of industry trends, ensuring that our clients receive the most relevant and effective support possible. Partnering with 69 Global means tapping into a wealth of industry-specific knowledge and experience, empowering your business to thrive in today’s competitive landscape. Join our community of forward-thinking businesses and discover the benefits of working with a partner who truly understands your industry.

69 global agents assisting customer over the phone
69 global agent looking at computer making a sales call
69 global agent compiling client reports
Portrait of smiling african american customer care service with headset

Why Partner With Us?

At 69 Global, we pride ourselves on having a team of seasoned professionals who are not just experts in their fields, but also dedicated to providing exceptional service. Each member of our team brings a wealth of experience, a commitment to excellence, and a passion for delivering results that exceed expectations. We understand the importance of trust and reliability in business relationships. That’s why our team is committed to building lasting connections with our clients. We take the time to understand your unique needs, challenges, and goals, so we can tailor our services to meet and exceed your expectations.

Ready to Take Your Business to the Next Level?

To find out more on how 69 Global can improve your sales and customer service operations. Get in touch with us today to schedule a consultation and explore how we can tailor our services to your specific needs.

CONTACT US TODAY